Zero Wave is committed to providing a smooth, reliable, and transparent shopping experience. This Shipping & Refund Policy explains how orders, deliveries, returns, and eligible refunds are handled through our website.
Orders are typically processed within 24–48 business hours after successful payment confirmation. Processing times may vary during high-demand periods, promotions, or holidays.
Customers will receive confirmation and shipping updates once orders are successfully prepared and dispatched.
Shipping times may vary depending on location, carrier availability, and operational conditions. Estimated delivery timelines provided during checkout are approximate and not guaranteed.
Zero Wave works with trusted shipping providers to ensure secure and efficient product delivery.
Tracking information may be provided once an order has been shipped. Customers are responsible for monitoring shipment updates using the provided tracking details where available.
Eligible products may qualify for return or exchange within the allowed return period if they remain unused and in original condition.
Products showing signs of misuse, physical damage, modification, or unauthorized alterations may not qualify for return eligibility.
Approved refunds are processed back to the original payment method within a reasonable processing timeframe depending on the payment provider or financial institution.
Shipping costs, processing fees, or certain promotional items may be non-refundable where applicable.
If an order arrives damaged, defective, or incorrect, customers should contact the Zero Wave support team promptly with order details and supporting photos for assistance.
Order cancellation requests may only be accepted before processing or shipment begins. Once an order has been shipped, cancellation may no longer be possible.
Zero Wave reserves the right to update this policy at any time to reflect operational, legal, or service-related changes.
For shipping, return, or refund related questions, customers may contact our support team through the Contact page.
Our support team is ready to assist with shipping updates, returns, refunds, and order-related questions.
